Where are you based?
With our headquarters based in Spain, we are a diverse, multinational company, comprised of a team of individuals working in and representing every part of the world to provide quality service to our customers.
How do I place an order?
Placing an order with us is easy! Just browse through our collections and add the items to your shopping cart by clicking the green ‘Add to Cart’ button on the product page.
How do I proceed through the checkout?
Once you add items to your card it will automatically show you the checkout button on the right side of your items. If you are done shopping and are ready for payment, just click the green checkout button. If you want to add more items to your cart, then just go back to our collections page by clicking the back button or by clicking the top bar menu.
How do I use my promo code?
As soon as you click the Checkout button, it will redirect you to the Customer Information page. You should be able to see the items in your cart on the right side of the page as well as the discount code box. Please type in the promo code on the box provided and click the ‘Apply’ button.
How do I pay using a gift card?
When you click the Checkout button, you will be redirected to the summary of your order. On the right side of the page, you should see the Gift Card or Discount Code box. Please type in the gift card code on this box and click ‘Apply’.
Why did the currency change at checkout?
Our prices are in US Dollars. The site reads your IP location and shows you the local currency but the checkout will still be US Dollars.
Do you restock Out of Stock items?
Unfortunately, we do not restock most of our items. But do contact our customer service team to inquire about the items you are looking for. We might just have it back in stock.
How can I change my shipping details?
Please contact our Customer Service Team as soon as you realize a mistake in order for us to update your details.
How do I know what size to choose?
All of our products have size charts on their product pages. Simply scroll down the product page to locate the size chart. We advise our customers to follow the size guide to avoid the hassle of returns due to sizing.
Can I cancel my order?
Yes, of course! We have a 6-hour cancellation period. Just contact our Customer Service Team and they'll be glad to assist you.
Where do you ship from?
We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc.
Do you ship internationally?
Yes, we do. We ship all over the world.
Do you offer express shipping?
We do not at the moment, but it's an option we are looking to add in the near future.
When will you ship my items?
Please allow 3 days to prepare and ship your items. In some cases, we ship the next day from the time of order.
How can I track my order?
You will receive automatic tracking updates via your registered email address.
What can delay my online order?
Your order will usually be delivered on time, although delays may occasionally occur. Factors beyond our control may impact delivery times and these may include unforeseen circumstances caused by our delivery partners, weather disturbances, and/or system failures.
Why is the order taking long?
Typically, orders are received within 10-12 business days.
Please note that your processing time and shipping speed are two completely separate things. Processing time is the amount of time that it takes our staff to process orders for the day which includes quality check, putting them in the package, and sending your box to the courier. Shipping Speed is how quickly the courier delivers the package to your country which then is received and delivered to your doorsteps by your local post.
Why did I receive just half of my order?
Depending on stock availability, we may ship the items separately in order for the items to get to you fast. As soon as our warehouse staff confirms stock of the other items, we ship them right away. This usually takes about 2-3 days.
Why are some of your products made in Asia or in the Far East?
We manufacture some garments in the Far East from very reliable producers. Our products are, in fact, produced across a number of locations globally to satisfy customer standards.
Will I have to pay customs fees?
Your order may be liable for charges or fees as a result of customs laws relevant to the delivery country. We recommend that you view and make yourself aware of any country specific customs fees by visiting you country customs agency website, where guidelines relating to such fees will be outlined. You can read more on customs information by visiting our Terms of Service page.
What payment methods do you accept?
We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).
What currencies can I pay?
We accept all currencies depending on your account currency.
How safe is my personal information?
Do you store my information in your database?
No, we do not store any personal information in our database.
Will I have to pay any sales tax?
Tax is charged by Customs offices in destination country based on their rules and policies.
What if I need to return something? Can all items be returned?
All items, with the exception of underwear/lingerie for hygiene reasons, will be accepted back so long as they meet all of our returns terms and conditions and a returns request is submitted within 7 days of receipt of delivery.
How do I return a product?
If the item you have bought is no longer required, you can return it within 7 days following the delivery date providing that the product has not been used. Please contact us here and we will instruct you of how to begin the returns process.
What are your return terms & conditions?
The team does not bear the direct cost of returning the goods. Please note that returns can sometimes take up to 15 days to reach us. If you return a product without the return form, the refund may take longer. The corresponding refund will be made once your return is received. Please also note that only products in perfect condition and in their original branded packaging (alternative appropriate exterior shipping packaging can be used) will be refunded. The refund delay depends on your bank and may vary.
Returned orders remain under the responsibility of the customer until they arrive back at our returns address. We will not be held liable for any loss or damage to the parcel during transit to our returns centre, nor will we be able to provide any assistance with tracking the parcel before it's arrived back with us.
I’d like to cancel my order, how can I do this?
Yes. Cancellations must be made within 6 hours of order placement. Send us an email within 6 hours and let us know the reason why you wish to cancel your order.
We do not accept cancellation of orders outside the 6 hours window and/or because of the Standard Shipping reason. Please note that our Standard Shipping is posted in each product’s description hence all customers should be aware of this before concluding an order.
All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.
Please do not send your purchase back to the manufacturer. Send us an email stating your concern and attach a picture of the item(s) showing the size tag and its original packaging within 48 hours upon receipt of the order get a replacement or refund.
Note: Our team will inspect/verify the photo(s) before we issue out a replacement or refund. Loosely reserves the right to refuse any replacement and refund if it does not meet the above criteria.
I haven’t received my refund yet, how long will the refund process take?
If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of these and still have not received your refund yet, please contact us by submitting a ticket at our website. On average, it will normally take up to 10 business days for funds to reach your bank account.